How to Troubleshoot Airtel DTH Errors on Your Own

Airtel DTH


Welcome to a detailed guide on troubleshooting Airtel DTH error codes. As an Airtel DTH customer, encountering errors on your set-top box can be frustrating. However, with the right knowledge and a little troubleshooting, you can resolve most issues on your own. In this article, we will walk you through common Airtel DTH error codes and provide step-by-step instructions on how to fix them. So, let’s dive in and get your Airtel DTH up and running smoothly again!

Understanding and Troubleshooting Airtel DTH Errors

Error Messages Error on TV Screen Reason How to Troubleshoot
Error Code: B001 NO SIGNAL (Error:B001)
  • Heavy rainfall conditions or extremely cloudy skies.


  • The dish is not perfectly aligned.


  • Issue with the cables or connectors in the HD set top box.


  • Any obstacle in front of the dish.
Firstly, check the weather. If it is cloudy or rainy, wait for the conditions to get better.


Kindly remove any obstructions around the dish.


Check and reset all cable connections, if needed. Restart the set-top box.


In case you cannot see the default channel (099) or recharge info (121), get in touch with the call centre.

Error Code 2 Please check, the viewing card is not inserted properly in the Set-top box (Error Code:4) Viewing card is not inserted into the set-top box properly or is not detected. Gently pull the viewing card from the set-top box.


Wipe the card with a dry cloth and re-insert it.


While inserting, make sure the gold chip is facing down and the arrow is toward the box.


In case the issue still persists, please get in touch with Airtel customer care.

Error Code 4 This channel is not subscribed by you (Error: 4) You are trying to view a channel that isn’t there in your subscription plan. To watch what’s on your channel, you will have to add a top-up or get a channel pack upgrade.


If you want to add a top-up, just send an SMS to 54325 with the text. Add < top-up name>, from your registered mobile number.


In case you want to upgrade the package, please get in touch with Airtel’s customer support executives.

Error Code 6 Account is suspended due to low balance (Error Code: 6) This error message pops up when your account balance is less than zero. You will have to recharge your account immediately.


After recharging, keep the set-top box on for at least 20 minutes.

If you encounter any of the above mentioned error messages on your TV screen and are unsure about the necessary steps to resolve them, fret not! This troubleshooting guide will provide you with the necessary assistance. However, if you find yourself unable to rectify the issue or suspect a more significant problem at hand, we strongly recommend reaching out to the Airtel customer care for further support.

Sometimes, a simple restart can resolve most common Airtel DTH errors. To do this, follow these steps:

  • Turn off the set-top box by pressing the power button or disconnecting the power cable.
  • Wait for a few seconds, then plug in the power cable or turn on the set-top box using the power button.
  • Allow the set-top box to boot up completely, and check if the error persists.


Troubleshooting Airtel DTH errors on your own can save you time and effort. By following the steps outlined in this detailed guide, you can resolve common errors and enjoy uninterrupted DTH services. Remember to check your connections, restart the set-top box, update the software, optimise the signal strength, and reinsert the smart card and viewing card. If you encounter any difficulties, don’t hesitate to reach out to Airtel’s customer support for further assistance. Stay tuned for more helpful guides and enjoy your Airtel DTH experience!


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